Online Banking Privacy Statement
Online banking privacy statement
(Last updated on June 23, 2025)
This Online Banking Privacy Statement (this “Statement”) describes in general terms how personal information is collected and used for the purposes of Online Banking.
In this Statement, “Beem”, “we”, “us”, and “our” refers to Beem Credit Union. Other capitalized terms used in this Statement have the meanings set out in either: (a) the Personal Account and Services Agreement for Online Banking in relation to personal Accounts and Services; or (b) the Business and Trust Account and Services Agreement for Online Banking in relation to Business or Trust Accounts and Services.
Our use of cookies
We use cookies and other automatic data collection technologies to collect anonymous or aggregated statistical information about your visit to the Website. For more information on how we use these technologies on our Website generally, please refer to our Website Terms and Conditions of Use.
We use a session cookie to maintain the integrity of your Online Banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as Account information or Account balances.
Most recent browser versions allow you to set some level of control over which cookies are accepted and how your browser uses them. For example, your browser may be set to notify you when it is receiving a cookie so that you accept cookies from only known, reliable sites such as this one. If you choose not to accept cookies when using the Website, your Online Banking experience may be affected. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review its Help section to learn more about its specific control features.
Controlled access to your information
To ensure that you are the only Person accessing Online Banking for your Accounts or Services, we restrict access to the Online Banking area of the Website by requiring that you enter your Username and Password (your “Online Password”) to login. You should keep your Online Password confidential and not share it with any other Person. Our employees do not have access to your Online Password, and they will not ask you to reveal it. If someone does ask you to provide your Online Password to them, you should refuse to do so and contact us immediately.
Transactional services
Transactions, such as transfers between Accounts and bill payment functions, carried out through Online Banking are logged to ensure that your Accounts are debited or credited appropriately, and a history of each Transaction is available to verify your Account information. We store and use your transactional information in the same fashion as if you performed the Transaction at a branch or through any other service channel. We may also use transactional information for servicing your Account, for example, billing you for the particular Transactions that you perform, or for the Services that you use. For more information regarding our policies and procedures with respect to collection and use of personal information, please see our Privacy Code.
Creating a secure channel
We create a secure channel between your browser and our server to protect your information when you use Online Banking. Beem has enabled a high-security web certificate from Thawte Inc. that positively identifies our Website as being authentic and enables visitors to the Online Banking section of the Website to securely enter information.
Encryption
Encryption ensures that information cannot be read in transit or changed, by scrambling the information using a complex mathematical formula. Some browsers can create a more secure channel than others, owing to the ‘strength’ of their encryption. Beem uses the strongest channel available (referred to as 128-bit SSL (Secure Socket Layer)) for Online Banking.If you are using a browser that only supports ‘weaker’ encryption such as 40-bit or 56-bit SSL, you will need to upgrade your browser before using Online Banking. The longer and more complex the ‘key’ is, the stronger the encryption. The 40 and 128 refer to the length of the key. Since 128 is longer, than 40, it is more secure.
Application forms
To provide you with a convenient method for applying for loans and mortgages, or for purchasing other financial services products such as registered savings plans, we may provide secure online application forms. These forms collect personal information that we use to provide you with the products and services you request. For information regarding our policies and procedures with respect to collection and use of personal information, please see our Privacy Code.
Memorized accounts feature
We use a persistent cookie to store information to help you personalize the Website and to make it easier to use. For example, we allow you to make the login easier by remembering your login information within our memorized accounts feature. Since the memorized accounts feature is optional, this cookie only contains information that you have entered into it. We never store your PAC in a cookie.
Logout button & automatic session time-outs
For your security, always use the logout button to end an Online Banking session, located at the top of every page within the Online Banking section of the Website. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your Username and Password are re-entered.
Your Online Banking session will terminate automatically if our system detects that you haven't provided any instructions or used the browser buttons to navigate for several minutes (if, for example, you leave your computer without logging out). To restart the session, you will need to input your Username and Password again.
Electronic communication
To communicate with us electronically, we strongly recommend that you use the “Contact Us” feature available on our Website. This feature provides a secure channel for sending us comments, questions or instructions.
General email is not secure since it passes through many points on its route from you to us. If you are using general email to communicate with us, we strongly recommend that you do not include personal financial information (such as account numbers) within the email as we cannot guarantee its confidentiality.
